Retrieving my Flight Credit

Question

How do I retrieve my Flight Credit? 

Answer

For a New flight credit:

• If you have cancelled your flight booking and put it into a Flight Credit, your booking reference remains the same as your original booking reference.
• You can use this booking reference to retrieve and redeem your Flight Credit online. 

For a partially used Flight credit:

• Your Flight Credit confirmation email for your partially used Flight Credit will have a new booking reference. 
• If your Flight Credit has been partially used and you haven’t received your new Flight Credit confirmation email, you'll need to contact us for assistance.

Check the email address:

• The email confirmation will be sent to the email address that the original flight booking was made from. Check your inbox and junk email folders for an email from [e-mail].